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Privacy Policy

At Zen Ô Chalet, protecting your personal information is a priority. We are committed to respecting confidentiality and ensuring the security of the information we collect. This privacy policy explains how we collect, use, store, and share your data in compliance with applicable laws, including the Act Respecting the Protection of Personal Information in the Private Sector (Québec) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Collection of Personal Information

We may collect the following information:

  • Personal Information: Name, address, phone number, email address.

  • Website Usage Data: IP address, browser type, pages visited, visit duration, etc.

  • Payment Information: Only if necessary for providing services.

This information is collected voluntarily, either through forms on our website, direct communication with our clients, or the use of cookies.

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Use of Collected Data

The information collected is used for the following purposes:

  • Providing and managing our services.

  • Responding to client inquiries and communicating effectively.

  • Optimizing and personalizing the user experience on our website.

  • Complying with legal and administrative obligations.

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Sharing of Personal Information

We only share your information with:

  • Trusted Partners: Photographers, service providers, or partner platforms (Airbnb, VRBO, Booking.com, Chalet au Québec, Monsieur Chalet, WeChalet).

  • Legally Authorized Third Parties: In compliance with legal obligations or to protect our rights.

Under no circumstances will your data be sold to third parties for marketing purposes.

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Data Security

We implement strict security measures to protect your data against unauthorized access, loss, or theft, including:

  • Use of secure servers and encryption of sensitive data.

  • Limiting access to personal information to authorized employees and partners only.

  • Implementing internal policies for data management.

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Cookie Management

Our website uses cookies to:

  • Improve the user experience.

  • Analyze website performance and adapt content.

You can manage or disable cookies through your browser settings.

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Data Retention

We retain your personal data as long as necessary for the purposes described in this policy unless a longer retention period is required by law.

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Your Rights

Under Canadian and Québec laws, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your information.

  • Withdraw your consent at any time for the use of your data.

To exercise these rights, please contact us by email at cedrik.castonguay@zenochalet.ca or by phone at (514) 953-9402.

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Changes to This Policy

This privacy policy may be updated to reflect legislative or organizational changes. The most recent version will always be available on our website. Last updated on: January 17, 2025.

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Contact Us

For any questions or concerns regarding our privacy policy, you can reach us:

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At Zen Ô Chalet, we are committed to protecting your data and promptly addressing your concerns.

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